13. What type of warranty guarantee is provided?

June 13th, 2016

We offer a lifetime warranty on our engraved mark, as long as the brick surface is not compromised. The replacement guarantee depends on the replacement conditions. There may be other conditions that are unforeseen and in this instance we would need to determine the best solution for both for our client and ourselves.

Limited Lifetime Warranty
BMI warrants, through its Limited Lifetime Warranty, that its patented Vitralase®/Vitrix® vitrification processes will be of good quality and workmanship and will not fade, chip, oxidize, peel or separate from the brick, paver or tile for the life of the surface of the engraved brick, paver or tile. BMI requires that the brick, paver or tile manufacturer meet all ASTM (American Standards of Testing Materials) standards for quality, durability and longevity.

This warranty is limited to the repair or replacement of any Vitralase®/Vitrix® vitrification processes engraved onto a brick, paver or tile meeting ASTM standards. Any Vitralase®/Vitrix® vitrification process engraving that prove(s) defective will be repaired or replaced by BMI provided that such defect is due to faulty material or workmanship on the part of BMI and not the result of tampering, vandalism, misuse, abuse, improper installation or maintenance misapplication, natural disaster or acts of God, excluding normal environmental conditions such as rain, sleet, snow and freeze/thaw conditions.