Brick Markers® has many order-processing options available, and you can select the method that best suits your customer service requirements and budget constraints. Nevertheless, our experience shows that each program is unique, which is why we will assess each project on an individual basis. All options include consultation and assistance in the development of a marketing plan as well as program implementation.
Option 1 – Client Operated Order Center
The Client Operated Order Center, is the least expensive level of support available through Brick Markers®. This option is intended for those clients wishing to assume overall responsibility for processing orders, payments, and certain mailings.
Option 2 – Brick Markers® Mail Order Center (Internet, fax or mail orders)
The Brick Markers® Mail Order Center, provides an intermediate level of support for clients. Under this option, only Internet, fax and mail orders are accepted. Under this option, all orders are sent by fax or mail to Brick Markers® for processing. This option is intended for those clients not wishing to assume responsibility for order processing and mailings but yet intend on minimizing order processing costs.
Option 3 – Brick Markers® Full Service Order Center (phone, Internet, fax or mail orders)
The Brick Markers® Full Service Order Center, provides the highest level of support for clients. Under this option, telephone, Internet, fax and mail orders are accepted. This option is intended for those clients not wishing to assume responsibility for order processing, inquiries and mailings. This option is intended for programs anticipating a heavy volume of sales and desiring a high level of customer service and convenience.
As can be seen, options range from order processing by your staff to twenty-four hour call center services provided through Brick Markers®. Arrangements can be made to accept orders by phone, fax, mail and/or Internet. Customers can also be provided with various payment options such as check, money order or credit/debit card. We will work with you to customize any option to meet your specific requirements.